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Contact Our Burnaby Clinic

Our team, characterized by both elegance and expertise, is committed to delivering top-tier care with compassion and reassurance.

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FAQs

Find quick answers to frequently asked questions about our services and clinic.

What types of massage therapy techniques do you offer?

Our RMTs utilize deep tissue massage, Swedish massage, sports massage, prenatal massage, trigger point therapy, myofascial release, and specialized techniques for TMJ disorders. Treatment approaches are customized based on your specific needs and comfort level.

How many RMT sessions will I need for my condition?

Treatment duration depends on condition severity, injury timeline, and individual response. Acute injuries often resolve within 3-5 sessions, while chronic conditions may require 6-10 treatments for lasting improvement. Your RMT provides realistic timelines and progress updates throughout care.

What should I expect during my first RMT session?

Your initial appointment includes a comprehensive health assessment, discussion of treatment goals, and targeted therapy addressing your specific concerns. Sessions typically combine multiple techniques tailored to your condition, followed by home care recommendations to support healing between visits.

Do you offer direct billing for ICBC and extended benefits?

Yes, we provide hassle-free direct billing for ICBC claims and most major extended health benefit plans. Our administrative team handles all paperwork, allowing you to focus on recovery without financial stress or reimbursement delays.

How much does RMT massage therapy cost in Burnaby?

RMT session rates vary by duration: 30-minute sessions, 45-minute treatments, and 60-minute comprehensive sessions are available. Many extended health plans cover RMT treatments, and we provide direct billing to eliminate upfront costs for covered services. Visit our pricing page for more information

What conditions can RMT massage therapy treat?

Our Burnaby RMTs effectively treat neck and back pain, sports injuries, headaches, arthritis, fibromyalgia, pregnancy-related discomfort, post-surgical rehabilitation, and motor vehicle accident injuries. We also provide maintenance care for chronic conditions and preventive treatment for active individuals.

Do you offer group training sessions?

Currently, we focus on individual personal training to provide the most personalized attention and results.

How often should I train with a personal trainer?

Most clients see excellent results training 2-3 times per week with a personal trainer, plus 1-2 independent workouts. Fitness beginners often start with 2 sessions weekly, while clients with specific goals may train more frequently. Your trainer will recommend the optimal frequency based on your goals, schedule, and recovery capacity.

What's included in nutritional coaching?

Every personal training client receives basic nutritional guidance including calorie and macro targets, meal timing recommendations, and supplement suggestions. Clients can upgrade to comprehensive meal planning and weekly nutrition check-ins for deeper support with their fitness goals.

Can you help with injury rehabilitation?

While we're not physiotherapists, our certified personal trainers specialize in corrective exercise and work closely with both healthcare providers and our recovery therapists. We can help you safely return to activity post-injury, address movement dysfunctions, and prevent future injuries through proper exercise progression and coordinated recovery protocols.

What certifications do your trainers have?

All BLVD trainers hold certifications from nationally recognized organizations. Our team also holds specialized certifications including Corrective Exercise Specialist (CES), Weight Loss Specialist (WLS), Functional Movement Screening (FMS), Strength & Conditioning Techniques, Nutrition Coaching (Precision Nutrition Level 3), and Mental Performance & Habit Change Work.

Do you offer virtual personal training sessions?

Yes! Our online personal training sessions use video technology to provide real-time coaching from anywhere. You'll receive your workout program in advance, and your personal trainer guides you through each exercise with form corrections and motivation. Online training sessions are $55 each.

How much does personal training cost in Burnaby?

Personal training in Burnaby typically ranges from $80-130 per session depending on the trainer's experience and facility amenities. At BLVD, our sessions start at $120 and include nutritional coaching, recovery integration, and ongoing support that most trainers charge extra for. We offer package deals. Please contact us for more details.

Is shockwave therapy painful?

Most patients rate discomfort at 5/10 or less during treatment. Your physiotherapy specialist adjusts the pressure intensity based on your comfort level, ensuring effective shockwave treatments within your tolerance. The therapeutic pressure feels similar to deep tissue massage.

Can I combine shockwave therapy with other treatments?

Yes! Shockwave therapy works exceptionally well with manual therapy, corrective exercises, ultrasound, and other physiotherapy modalities for accelerated tissue healing. Our sports medicine approach integrates multiple treatment types for optimal results.

Are there any side effects from shockwave therapy?

Side effects are minimal and temporary, including mild bruising, slight swelling, or tenderness lasting 24-48 hours. Unlike invasive medical procedures, shockwave therapy patients can return to daily activities immediately - no downtime or extensive rehabilitation required

How many shockwave therapy sessions will I need?

Most conditions require three to six shockwave treatments spaced one week apart. Our physiotherapy team assesses patient progress after each session, with 70% of patients reporting significant pain reduction after just three treatments. The exact number depends on your condition type and severity.

How much does shockwave therapy cost in Burnaby?

Shockwave therapy sessions at our clinic typically range from $100-150 per treatment. Many extended health insurance plans cover physiotherapy services, and we offer direct billing for your medical insurance convenience. Contact your provider to confirm coverage for "physiotherapy treatments" or "ESWT services."

What should I expect at my first visit?

Plan for about 45 minutes. We’ll take a detailed health and injury history, then assess your strength, flexibility, joint movement and functional tasks (e.g., walking, lifting). Next, we explain your diagnosis in plain language, begin hands-on or exercise treatment, and email you a personalised home-exercise plan with videos and timelines.

I was in a car accident—how does ICBC physiotherapy work?

ICBC automatically pre-approves 25 physiotherapy treatments when you start within 12 weeks of your crash date. Just bring your ICBC claim number; we direct-bill ICBC, so there’s no out-of-pocket cost for those visits. If you need more than 25 sessions, we’ll submit a treatment extension request on your behalf.

Do you offer virtual (tele-rehab) appointments?

Yes. If work, distance, childcare or mobility issues make it hard to reach the clinic, you can book a secure video session. Tele-rehab lets your therapist guide exercises, progress your program and answer questions in real time. All you need is a smartphone or computer with a camera and a bit of space to move.

How much does physiotherapy cost?

An initial 45 min assessment is $110. 30 min Follow-up visits are $95 each. All sessions are one-on-one with a registered physiotherapist and include any exercise prescription or modality we use that day—no surprise add-ons.

Do I need a doctor’s referral to book a physiotherapy appointment?

No. Physiotherapists are primary-care practitioners, so you can book directly without a doctors referral. Some extended-health plans still ask for a note, and ICBC may need one for paperwork.

What is physiotherapy and how can it help me?

It’s evidence-based care that combines exercise, manual therapy and education to restore movement, reduce pain and improve quality of life at any age or stage of health.

Do you accept WorkSafeBC (WSBC) claims?

No, we do not accept WorkSafeBC cases at this time. If you are seeking treatment related to a workplace injury, please contact WorkSafeBC directly or consult a clinic that is set up to handle WSBC claims.

Do I have to pay upfront if you can’t direct bill my insurance?

Yes. If we’re unable to direct bill your insurance provider, you’ll need to pay at the time of your appointment. We’ll provide a detailed receipt you can use to submit a claim. In some cases, your insurance company may require you to self-submit even if we typically offer direct billing.

What forms of payment do you accept?

We accept credit cards, debit cards, and cash. Payment is due at the time of your appointment.

Are walk-ins welcome?

We recommend booking in advance to ensure availability, but you’re welcome to call us or text us via WhatsApp for last-minute openings. Additionally, you can check directly online at blvdwellness.janeapp.com

What types of physiotherapy treatments do you offer?

We offer a full range of physiotherapy treatments, including manual therapy, corrective exercise, posture correction, and treatment modalities like cupping, dry needling, and shockwave therapy. We also provide hand therapy, injury rehabilitation, and support for chronic pain.

Can physiotherapists in Burnaby help with sports injuries?

Yes — our physiotherapists in Burnaby specialize in sports injury rehab. We build treatment plans around your goals using strength training, movement retraining, and progressive exercise to ensure full injury recovery. Getting your back to your game fast and safely.

Where is your Burnaby physiotherapy clinic located?

We’re located in Brentwood, North Burnaby — steps from Gilmore Station and free parking. Our modern physiotherapy clinic is equipped for all phases of recovery, from early intervention to fitness goals.

Do you accept ICBC Cases?

Yes, BLVD Wellness accepts ICBC claims for motor vehicle accident injuries. ICBC provides:

  • 25 pre-approved physiotherapy sessions within 12 weeks of your accident
  • Coverage for massage therapy, chiropractic, and acupuncture with approval
  • Direct billing so you don't pay out of pocket

Important: User fees may apply for services that cost more than what ICBC covers. Please view our pricing page for more information.

Simply provide your ICBC claim number when booking, and we'll handle the billing directly with ICBC. We recommend verifying your specific coverage with your insurance provider before your appointment.

Do you accept MSP?

Yes, we accept BC MSP supplementary benefits which provide $23 coverage for up to 10 combined visits annually. This can be used for:

  • Physiotherapy
  • Massage Therapy
  • Chiropractic
  • Acupuncture

Note that you must have MSP supplementary benefits (not just basic MSP) to access this coverage. We can verify your eligibility when booking.

Do you offer free parking?

Yes, we offer free 1-hour parking for all patients in the parking lot west of our building (not behind). Please refer to our parking map for the exact location. Additional paid parking is available for longer appointments.

Important: BLVD Wellness is not responsible for any parking tickets. Please ensure you park in the designated area shown in our parking directions and must be registered.

View parking directions and map (PDF)

What should I wear to my appointment?

Comfortable, loose-fitting clothing that allows easy movement and access to the treatment area. Specific recommendations:

  • Physiotherapy/Chiropractic: Athletic wear or loose clothing

  • Massage Therapy: Comfortable clothing; you'll be provided with professional draping

  • Acupuncture: Loose clothing allowing access to arms and legs

  • Personal Training: Athletic wear and supportive footwear
Are the facilities at BLVD Wellness accessible?

Yes, our modern facility is designed with accessibility in mind. We're located on the third floor with elevator access, near public transit, and offer private treatment rooms.

If you have specific accessibility needs, please contact us at 604-364-1626 to discuss accommodations.

What is your cancellation policy?

24-hour notice is required for cancellations to avoid charges. Same-day cancellations may result in full session fees. We understand emergencies happen and handle each situation individually. You can cancel online through the JaneApp booking system, by phone, or via WhatsApp.

Where is BLVD Wellness located and how do I get there?

BLVD Wellness is conveniently located steps from Gilmore SkyTrain station at 4279 Dawson St, #301, Burnaby, BC, V5C 0N5.

Transit access: Walking distance from Gilmore SkyTrain station, between Brentwood and Gilmore stations


Hours: Monday-Saturday 7:00 AM - 7:00 PM, Sunday Closed

Which insurance companies do you accept for direct billing?

BLVD Wellness offers direct billing for most major insurance providers including:

  • Pacific Blue Cross
  • Sun Life
  • Manulife
  • Chamber of Commerce Group Insurance
  • CINUP
  • Cowan
  • Desjardins
  • First Canadian
  • Great West Life
  • Green Shield
  • Industrial Alliance
  • Johnson Inc.
  • Maximum Benefit
  • Standard Life

Please verify coverage before your appointment, though direct billing isn't guaranteed for every visit. A credit card is kept on file as backup.

Do I need a doctor's referral to book an appointment at BLVD Wellness?

No referral is required for any services at BLVD Wellness. You can book directly online at blvdwellness.janeapp.com, call 604-364-1626, or text via WhatsApp

What conditions can your physiotherapists treat?

Our team treats a wide variety of conditions, including back and neck pain, joint injuries, muscle tightness, post-surgery recovery, pelvic dysfunction, and repetitive strain injuries. We also provide massage therapy and hand and pelvic care where needed.

Is Physiotherapy covered by insurance?

Physiotherapy services are covered under extended health plans. Our Burnaby team offers direct billing to make the process easier for you. Contact us to verify your plan coverage.

Still have questions?

Still have questions? Get in touch with our team.