Frequently asked questions

Can I park in the lot behind the clinic?
Yes, but please note this is paid parking and is not complimentary.
Can I park in your underground parkade?
No, the underground parkade is not available to the public.
I received a parking ticket — what should I do?
Parking tickets are your responsibility. Please make sure to pay if you are parked in metered or non-registered parking.
My appointment is longer than 1 hour. What should I do?
We offer 1 hour of complimentary parking. If you plan to stay longer than one hour, please pay for extra parking time.
What if I arrive after hours when the doors are locked?
Doors and elevators lock at 6:00 PM and reopen at 8:00 AM. If your appointment is outside these hours, please call or text us and we’ll let you in.

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Direct Billing with Major Extended Health Benefits Plans