How to find us
Directions to free parking
Directions to our clinic
Frequently asked questions
Everything you need to know about our location
What are user fees?
User fees are the portion of the treatment cost that is not covered by insurance and must be paid by the patient. This applies when your insurance or third-party coverage (like ICBC or extended health benefits) only covers part of the treatment cost.
What happens when ICBC coverage is less than the treatment cost?
ICBC provides a set fee per session. If our treatment fee is higher than what ICBC covers, you are responsible for the difference (user fee). We’ll inform you of this in advance.
What do I need to start my ICBC-approved sessions?
To begin treatment under ICBC, you’ll need:
- A claim number from ICBC
- The date of your accident
- Your adjuster’s contact information
Once we have these details, we can confirm your coverage and begin treatment—no doctor’s referral is required to start.
- A claim number from ICBC
- The date of your accident
- Your adjuster’s contact information
Once we have these details, we can confirm your coverage and begin treatment—no doctor’s referral is required to start.
Do I need a doctor’s referral to begin treatments?
No, a doctor’s referral is not required to start. However, some insurance plans may ask for a referral if you plan to submit your receipts for reimbursement.
What is Direct Billing?
Direct Billing means we submit claims directly to your extended health benefits provider, so you only pay any balance not covered. We work with most major insurers and will confirm your eligibility at your visit.
How can I find out how much coverage or benefits I have left?
To check your remaining benefits:
- Use your insurer’s online portal or app
- Call your insurance provider
- Ask us—we may be able to call on your behalf at the time of treatment
- Use your insurer’s online portal or app
- Call your insurance provider
- Ask us—we may be able to call on your behalf at the time of treatment
Can I pay for the treatment first and claim it myself afterward?
Yes. If we don’t offer direct billing for your plan, or if you prefer, you can pay for your session and submit the receipt to your insurer for reimbursement.
Do you accept WorkSafeBC (WSBC) claims?
At this time, we are not accepting WorkSafeBC claims.
What if I don’t have insurance?
No insurance? That’s okay. We accept self-paying clients and provide clear, upfront pricing. Payment is due at the time of service, and we accept cash and credit/debit cards.
I haven’t been to BLVD in a while—do I need to book an initial treatment
Yes. If it has been more than 6 months since your last visit to our clinic, we require you to book an initial treatment appointment.
This is because your condition, health status, or treatment needs may have changed. An initial session allows our therapists to:
- Reassess your current condition
- Update your treatment goals
- Review any medical history changes
- Create a personalized plan moving forward
This ensures we provide the most effective and safe care tailored to your current needs.
This is because your condition, health status, or treatment needs may have changed. An initial session allows our therapists to:
- Reassess your current condition
- Update your treatment goals
- Review any medical history changes
- Create a personalized plan moving forward
This ensures we provide the most effective and safe care tailored to your current needs.
What’s the difference between an initial and a follow-up treatment?
An initial treatment is your first visit (or your first visit back after 6+ months). It includes:
- A detailed assessment of your current condition
- A review of your medical history and any recent changes
- Goal setting and treatment planning
- Hands-on treatment, if time allows
A follow-up treatment is a shorter session focused on:
- Continuing your treatment plan
- Monitoring progress
- Adjusting exercises or techniques as needed
Initial treatments are longer and more comprehensive to ensure we start (or restart) your care on the right track.
- A detailed assessment of your current condition
- A review of your medical history and any recent changes
- Goal setting and treatment planning
- Hands-on treatment, if time allows
A follow-up treatment is a shorter session focused on:
- Continuing your treatment plan
- Monitoring progress
- Adjusting exercises or techniques as needed
Initial treatments are longer and more comprehensive to ensure we start (or restart) your care on the right track.
Start your recovery journey today. Future you thanks you
Can’t find the answer you’re looking for? Please chat to our friendly team.
Direct Billing with Major Extended Health Benefits Plans
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